The speakers at Sage Summit are top
notch, and this year was no exception, with the lead-off talk being a
conversation with General Colin L. Powell, US Army (Retired) and Deepak Chopra,
moderated by Stephen Kelly, CEO of Sage. While Susan attended in person, as a
registered conference attendee, I was able to tune in and watch the talk via
live stream from the comforts of our hotel room.
The conversation navigated familiar territory, hitting on some of the same topics addressed by Brian McGrory, Jack Welch, and John Henry in the April 2015 Business & Baseball talk: engagement, luck, and opportunity inequalities. Both leaders have authored books capturing their advice: The Seven Spiritual Laws of Success, by Deepak Chopra, and It Worked For Me: In Life and Leadership, in which Colin Powell explains the thirteen simple rules he developed over the course of his career both as a four-star General in the US Army, and later as Secretary of State.
Deepak commented that he had just read
Colin Powell’s book the previous night, and through it realized “why he was an
extraordinary leader. He had one passion: to serve his country with love in his
heart, and that was the secret of everything. If you ask people globally if
they love what they do at their job every day, 20 percent say yes, which is a
very sad commentary. Three hundred million dollars are lost every year due to
disengaged and actively disengaged people in their jobs. If a supervisor or
manager ignores their employees, the disengagement score goes up… If on the
other hand, you don’t ignore them, but criticize them, employees get better,
and the disengagement rate falls to less than 20 percent, because people would
rather be criticized than ignored. If you notice a single strength they have,
the disengagement rate goes down to less than 1 percent. Inspired teams come
from you – giving attention, appreciation, affection, acceptance, even of
weaknesses.”
“Think like a sports coach: shared vision,
complementary strengths, and emotional connection.”
“The employee is number one. Your customers will be happy if your employees are happy. Your investors will be happy if your customers are happy.”
“Coincidences are what create good
luck. Good luck is opportunity meeting preparedness.”
Colin Powell spoke of how the military
had evolved, changing from the draft to an all-volunteer force, and how his
family had served as a grounding force throughout his career. He also spoke of
employees, the people, as the “most important asset,” saying that we “have to
invest in the human capital.”
On the topic of veterans as employees:
“You can’t get a better employee. They say, ‘yes sir,’ show up on time, have
initiative, and are trainable. You recruit a soldier. You keep a family.” He
remarked on how this was different from old Army thinking: “If we wanted you to
have a wife, we would’ve issued you one.”
“It was my wife and three kids who
were my gyroscope that kept me stable.” His daughter, Annmarie, was “most
effective.” He was just Daddy to her. One night, he was coming home from work,
wearing his new camouflage uniform, and when he walked through the door, his
daughter called out, “Mom, our GI Joe doll is home.” He remarked on the
importance of “humbleness and humility, and someone to keep you there.”
His first simple rule: “It’s not as
bad as you think. It will be better in the morning. It’s not a prediction, it’s
a hope.”
At the end of the talk, when he was
asked about what was next for him, he replied that he didn’t know, but simply felt
privileged to be born in this country, and has now returned to Harlem to help
the children there. (He founded America’s Promise Alliance, dedicated to
improving the lives of children.) “I want to invest in the kids who were just
like me – poor, immigrants. That’s all the satisfaction I need right now.”
Earlier in the talk, Stephen Kelly had
pointed out that both Deepak and Colin came from immigrant families, Colin from
Jamaica, and Deepak from India. Colin called the country’s immigrant population
“one of our most treasured assets,” and earned a few laughs with his statement:
“I wonder what would happen to Trump hotels if immigrants didn’t show up
tomorrow.”
After listening to the talk, I was
walking/jogging on my way to catch the Katrina tour (see previous blog post 15
September 2015), when I came across this statue in the park along the
riverfront (and levee), and thought, how apropos.
It’s a tribute to immigrants, with an
angel facing the river, guiding an immigrant family below. We had walked right
by it the previous day. I’m not sure how we walked by and didn’t see it, except
perhaps for the record-setting 99-degree heat and matching humidity. Probably
on the brink of passing out, all we could focus on was the vision of the hotel
on the distant horizon.
Immigration has also been a
hot-hot-hot topic lately, with much rhetoric tossed about in the presidential
debates, while also forming one of the central themes of Pope Francis’ visit to
the U.S., all against the backdrop of the refugee crisis playing out on distant
shores in Europe over the past few months. The recent article by Liz Sly in The Washington Post provides the best
explanation, and context, for why the crisis has exploded this year.
Ironically, on many levels, one of the
factors was a quiet little tweet on August 25th by an obscure German
government office in Nuremberg, basically announcing that Germany was no longer
enforcing one of the EU bylaws that requires refugees to be settled in the country
to which they first arrive (Thomas, Bradley, and Friedrich, 2015).
“We are at present largely no longer
enforcing Dublin procedures for Syrian citizens.”
This quietly opened a door. As I said
before, if Paul Revere could have, he would have tweeted it out that the
British were coming, and he might never have made his midnight ride through the
countryside. Social media has spread news of global events almost
instantaneously. Traditional media has also delivered solid, professional
journalism, researched and fully developed stories.
Having coffee on a Saturday morning,
I’m reading the front-page story in The
Wall Street Journal (Feher, Jervell, Bradley, 2015), telling of how a group
of refugees left Hungary, setting out on foot, in hopes of reaching Austria,
using only the map on their phone. When they meet up with the local police,
they panic, but the police are trying to explain that they are in Austria. The
police finally find the Arabic translation for Austria (on their own cellphone),
and the migrants’ fear is replaced with relief and joy, realizing that they’d
made it to “An-Nimsa.” “Almost immediately, several refugees began to cry.” And
so did I.
And of course there was the photo of
three-year old Aylan, lying face down on the beach, after the boat carrying
refugees took on water and sank somewhere between Turkey and Greece. But, it
was the second photo that caught my gaze, the one of the Turkish gendarme,
crouched forward slightly, gently cradling the small, still body in front of
him. Reverently, though still at half an arm’s length.
All of these images are playing out in
stark contrast to those of Baby Doe, Bella Bond, whose body was also found
washed up on our shore at Deere Island, an innocent victim of the state’s
opioid crisis. Bella had the privilege of being born in this country, but not
even that could keep her safe. Instead, in the richest country in the world,
she died in the home where she should have felt safest. Aylan’s parents had
sought safe haven and risked everything, all in the hope of a better future for
their family, seeking out a safer place they could call their home.
The new refugee stories echo those of
the past, with eerie resemblances. Two recent editorials also make the
comparison, one by Timothy Snyder in The
Boston Globe, the other by Mr. Shadi Martini in The Wall Street Journal.
Mr. Shadi Martini left Syria several
years ago, and recently visited the Holocaust Museum in D.C. to see a special
display of photos smuggled out of Syria, as well as the permanent exhibits
chronicling the Holocaust. What struck a chord with him was the voyage of the
S.S. St. Louis. Nearly one thousand Jews hoped to reach the U.S., via Cuba, on
that ship, but it was turned away in Havana, forced to return to Europe. He
writes: “How could the world have abandoned these people? But then I remembered
the present.” While there is not the same genocidal mission to wipe out an
entire people, the numbers of people impacted in Syria are staggering: 250,000
killed, 11 million displaced, 4 million of those leaving Syria. “The cruel fact
is the Syrian people feel abandoned and left to die in silence, like the
passengers of the St. Louis.”
Timothy Snyder begins his editorial
piece, published in The Boston Globe, pointing
out that “The last world war began amidst a refugee crisis,” and goes on to
chronicle the way that Jews were progressively marginalized, and striped of
citizenship and property rights in Germany, and the occupied countries:
Austria, Poland, Czechoslovakia, Hungary, and France. There is some irony that
Germany has been in some ways more welcoming of refugees recently. Mr. Snyder
cites a ninth underlying factor contributing to the refugee crisis: the
five-year drought brought on by climate change. “People will flee from south to
north, on both sides of the Atlantic, so long as global warming continues.” If
this is true, there is a global ownership for the crisis.
The U.S. is certainly war-weary at
this point, but how can we turn our backs? Our isolationism in the run-up to
World War II is embarrassing in retrospect. History will be our judge.
As we celebrate Columbus Day weekend,
commemorating Christopher Columbus’ discovery of the Americas, it’s worth
recalling that our entire country was founded by immigrants and refugees. On
the topic of the refugee crisis, Madeleine Albright stated ever so eloquently:
“We cannot argue that the day after our forebears entered is the day the door
to America should have swung shut.”
Even Native Americans migrated to the
Americas via the Bering land bridge some 13,000 to 23,000 years ago. (There is
a bit of controversy about precisely when this happened, and whether the
migration took place as a single wave or in two or three different waves.) If
we go back even farther in time, and think about things a bit more
metaphorically or allegorically, we could all be considered refugees from the
Garden of Eden, all of humanity exiled here on the physical realm, all for
eating the apples. Maybe we are all just immigrants here, trying to find our
way. If so, then we will surely need the angels to guide us.
About
Speaking of apples – it is apple
picking season here in New England!
Ironically, when Christopher Columbus
reached South America, he thought that Venezuela might be the outskirts of
Eden.
The theme of immigrants and refugees
has been a constant throughout the summer’s events, from the discussion of
“inequalities of opportunity” at the Business & Baseball talk in April, to
the experiences in New Orleans, the talk by Deepak Chopra and Colin Powell, the
presidential candidates’ debates, and Pope Francis’ visit to the U.S. at the
end of September.
Congratulations to a local
Massachusetts seventh grade student who won a ticket to see the Pope through an
essay contest held by U.S. Representative Katherine Clark. Dylan Lopez wrote in
his winning essay: “My dream is to help Hispanic immigrants who are
discriminated against on a daily basis. It hurts my soul.” The topic of
immigration hits quite close to home for him; his parents “arrived with
nothing,” having left Argentina in 2001 in the midst of an economic crisis
there.
Pope Francis had quite an impact on
people during his week-long visit in the states. Look at the effect the pope
had on Mr. John Boehner, Speaker of the House of Representatives, who decided
to retire and step down early. You might recall seeing Mr. Boehner, sitting
behind the pope, to the right, during the pope’s address to Congress, wearing a
bright Kelly green tie. Reportedly, Pope Francis complimented Mr. Boehner on
his tie, saying it was the “color of hope.” (Hughes, Peterson, 2015) The next
morning, Mr. Boehner woke up and decided that was the day, and announced his
upcoming retirement.
Post
Script – New Orleans
On the Katrina tour, the guide filled
us in on the enduring influence of each wave of immigrants that came to New
Orleans, from Germany, Ireland, Sicily, and many more, plus the legacy of
starting out under Spanish and then French, and then Spanish rule again, prior
to being sold to the burgeoning United States as part of the Louisiana
Purchase. New Orleans truly is a melting pot; a veritable gumbo of cultural
traditions. The tour guide speculated that the way the Spanish and French
treated their slaves may have played a part in fostering the rich musical
traditions of the city that ultimately led to the development of jazz. Unlike
their Puritan counterparts, they allowed the slaves to sing and dance on
Sundays. Isn’t it interesting how allowing a person to maintain even one bit of
cultural identity, their customs and heritage, their very dignity, could be
such a powerful force in sustaining a culture.
Post
Script – Sage Summit
Sage Summit is the place where the
decidedly unsexy and unglamorous worlds of accounting, billing, and software
could be said to collide, and yet – they made it fun. As a software company,
Sage is remarkable, as they actually listen to their customers, i.e., the
people who use their software. Susan actually succeeded in convincing Sage to
add her button back, that had gone missing after a recent update to the
software, through a vigorous twitter campaign. How refreshing, compared to most
IT experiences! Think about the fact that most software packages get sold
without a manual, leaving you at the mercy of the Help button. And, really, how
often does anyone actually click on the Help button, and when they do, how
often is Help actually helpful? Sage Summit is actually a forum for users, an
opportunity to network and learn from each other, as well as learn about new
add-ins, features and capabilities from Sage, and so there is also a sales
motivation present. The speakers are also always top-notch. I would even consider
registering for the Summit, and I don’t even use the software.
We are already
looking forward to Sage Summit 2016, to be held in Chicago, at McCormick Place,
named after another one of the original tractor makers. I can already taste the
Chicago style hot dogs, Italian Beef, and pizza.
Gooooo Cubbies!
Coming
Next
My retrospective on the HUB week
events attended, showing the play between art, science, and technology:
Sunday, October 4 - De-Stress Boston
(hosted by Massachusetts General Hospital).
Sunday, October 4 – Fenway Forum:
What’s The Right Thing To Do? A philosophy class by Harvard Professor Michael
Sandel.
Monday, October 5 – STEM Speed
Networking Event (MGH)
Tuesday, October 6 – 3D Printing (Paul
Revere House) and Driving Ourselves Happy (MGH)
Wednesday, October 7 – Coping With
Climate Change (Harvard) and Your Brain on Art (Harvard)
After that, perhaps a return to first
world problems: We Are All Patriots (DeflateGate)
Going
On Now:
A Streetcar Named Desire
Feinstein-Gamm Theatre
Pawtucket, Rhode Island
Extended through October 25th
Advance
Notices:
Women In STEM Summit
Oct. 22, 2015
Boston Book Festival
Oct. 23 - 24, 2015
References
Albright, Madeleine. 2015. America
must do more for refugees. The Boston
Globe. September 28, 2015.
http://www.highbeam.com/doc/1P2-38796796.html
http://www.highbeam.com/doc/1P2-38796796.html
Basu, Tanya. 2015. There’s a New
Theory About Native Americans’ Origins. Time.
July 21, 2015.
http://time.com/3964634/native-american-origin-theory/
http://time.com/3964634/native-american-origin-theory/
Chopra, Deepak. 1994. The Seven Spiritual Laws of Success.
Novato, CA: New World Library and San Rafael, CA: Amber-Allen Publishing.
Feher, Margit, Ellen Emmerentze
Jervell, and Matthew Bradley. 2015. Refugee Crisis Overflows in Hungary. The Wall Street Journal. September 5,
2015.
No link available
Hughes, Siobhan, and Kristina
Peterson. 2015. In Capitol, Emotions Run High for Historic Visit. The Wall Street Journal. September 25,
2015.
http://www.wsj.com/articles/in-capitol-emotions-run-high-for-popes-historic-visit-1443137359
http://www.wsj.com/articles/in-capitol-emotions-run-high-for-popes-historic-visit-1443137359
Johnson, Akilah. 2015. 12-year-old’s
essay earns him ticket to see the pope. The
Boston Globe. September 17, 2015.
https://www.bostonglobe.com/metro/2015/09/16/year-old-wins-ticket-see-pope/ymrGUGjieP6tr87TaWRXZK/story.html
Martini, Shadi. 2015. A Syrian Refugee
and Echoes of the Past. The Wall Street
Journal. September 4, 2015.
http://www.wsj.com/articles/a-syrian-refugee-and-echoes-of-the-past-1441320889
http://www.wsj.com/articles/a-syrian-refugee-and-echoes-of-the-past-1441320889
Powell, Colin L. 2012. It Worked For Me: In Life and Leadership. New
York: HarperCollins.
Raghaven, Maanasa, et al. Genomic
evidence for the Pleistocene and recent population history of Native Americans.
Science. August 21, 2015.
http://www.sciencemag.org/content/349/6250/aab3884
http://www.sciencemag.org/content/349/6250/aab3884
Sly, Liz. 2015. Eight Reasons Europe’s
refugee crisis is happening now. The
Washington Post. September 18, 2015.
https://www.washingtonpost.com/news/worldviews/wp/2015/09/18/8-reasons-why-europes-refugee-crisis-is-happening-now/
https://www.washingtonpost.com/news/worldviews/wp/2015/09/18/8-reasons-why-europes-refugee-crisis-is-happening-now/
Snyder, Timothy. 2015. “Warnings from
another refugee crisis.” The Boston
Globe. September 14, 2015.
https://www.bostonglobe.com/opinion/2015/09/13/warnings-from-another-refugee-crisis/r7GHCyITY6sG0pZqyHDYPL/story.html
https://www.bostonglobe.com/opinion/2015/09/13/warnings-from-another-refugee-crisis/r7GHCyITY6sG0pZqyHDYPL/story.html
Thomas, Andrea, Matt Bradley, and
Friedrich Geiger. 2015. Mass Migrant Exodus Grew After Obscure German Tweet. The Wall Street Journal. September 11,
2015.
http://www.wsj.com/articles/obscure-german-tweet-help-spur-migrant-march-from-hungary-1441901563
http://www.wsj.com/articles/obscure-german-tweet-help-spur-migrant-march-from-hungary-1441901563
©
2015 Rosemary A. Schmidt
Rose
Schmidt is the author of “Go Forward, Support! The Rugby of Life.” Use of
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